1. Why can’t I pay with my card?
We accept VISA and MasterCard. If your card remains not accepted, please don’t hesitate to contact us for further assistance. We are available for 24 hours/7 days on +448000582898 or [email protected]
. 2. Do I get any confirmation after my payment?
Yes definitely! Please find it in the e-mail address you signed up with. 3. I haven’t received a confirmation. How do I know my subscription is cancelled?
We will always send you the confirmation to the e-mail address (please check your spam inbox) known to us (the email you signed up with).
If you continue to cannot find it please don’t hesitate to contact our Support for assistance. We are available for twenty-four hours/7 days on: +448000582898 or [email protected]
.4. Am I able to invite a refund?
In this case, we might advise you to ask you to contact our Support together with your refund request. We are available for twenty-four hours/7 days on: +448000582898 or [email protected]
Then we will investigate the case and issue a refund supporting this. A refund also will mean an instantaneous cancellation of the recurring service, whether it's a recurring billing or for any non-recurring service.
5. I forgot my password, what am i able to do?
Please check your email, you can find your initial password there. you'll always change it on your account page. We advise you to see your junk or spam folder also.
If not, you'll also always use the button ‘Forgot my password’ to renew your password. you'll find this button after you click Login then ‘Forgot your password?’, fill within the email address you signed up with. Then we'll send you an email together with your new password.
Please don’t hesitate to contact our Support for assistance. We are available for twenty-four hours/7 days on: +448000582898 or [email protected]
6. What device do I need?
Good news that you can use any device! Our websites are often used on all devices; whether this is often on your mobile , tablet or laptop. This makes the service the foremost convenient for you as a member! 7. Am I able to cancel my membership/delete my account anytime?
Of course. you will always be able to cancel your subscription and membership with none extra costs. you'll do this by going to the "My Account" section of the online site that you simply are a member of, and easily follow the instructions to the relevant link to urge obviate Your Account.
If you prefer help from us, you will always ask us to help you with the cancellation by submitting a Cancel Subscription form or by contacting our Support alongside your cancellation request. We are available for 24 hours/7 days on: +448000582898 or [email protected]
. 8. Do I receive a confirmation after I cancel my membership?
We'll send you the confirmation to the e-mail address you signed up with right away.